Skip to main content

    Support

    Offers

U
user_cfd91c
1st Topic
1st Reply

Visitor

 • 

2 Messages

Sunday, May 7th, 2023 10:01 PM

Closed

How do I watch my Xfinity channels via ethernet only

Hey Guys,

My house has cable service to the demarc panel in the basement and there is no coax cable anywhere in the house after that. I have a cable modem (Motorola MB8611 DOCSIS 3.1 Multi-Gig Cable Modem) that connects to my Ubiquity unifi Dream Machine. My UDM connects to a 24 port switch that feed all the ports in my house.

I have samsung TV's all connected to the switch and would like to watch my xfinity line up. What am I missing?

Question

 • 

Updated 

2 years ago

414

3

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

2 years ago

Hey @user_cfd91c! Thanks for being an Xfinity customer and reaching out. So you're trying to watch cable TV on your Samsung TV with no coax cable? Is that correct? Just trying to understand what's going on here. 

0

0

user_cfd91c

Visitor

 • 

2 Messages

2 years ago

Yes,

That is correct. I don't have cable delivery to the rooms in my house, just cat 5e. 

1

0

XfinityAngie

Official Employee

 • 

1.8K Messages

@user_cfd91c, do you have a cable box in your home? We may need to take a closer look at your account so that we can better assist you. Please send us a DM with your name and full address by doing the following:

Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

 • 

110K Messages

2 years ago

@user_cfd91c 

If you want to watch traditional / legacy / linear / QAM-based TV from a cable company then a cable box / coax cable is needed. Ethernet would be used for streaming TV from the internet.

0

0

forum icon

New to the Community?

Start Here