K

Visitor

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1 Message

Tue, Nov 23, 2021 12:17 AM

How do I identify which device is burning all my data?

My data usage has spiked enormously this month - looking to be more than double than the last month or the month before that.  I can't figure out why.

I understand that people outside my account can't see the data usage, but who inside XFinity can help me figure this out?

Official Employee

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232 Messages

6 d ago

Hey there @kb7iuj! Thank you for taking the time to reach out and being part of the Xfinity family. For security purposes we're not able to see what devices use what amount of Data. However you can with the Xfinity xFi app. You just need to have an xFi capable modem (which most of our modems are) in order to use it. The app does also have a whole host of other features you can find in this link https://www.xfinity.com/support/articles/xfinity-xfi-overview right here. 

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