How do I connect an X5i-P device to different wifi?

I added a mesh network to take care of some dead spots. The X5i-P box in the master bedroom is getting a marginal signal from the X1 gateway, so I'd like to change it to the new mesh network to stop the picture freezes. I can't find a way to change it.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCKyla

Problem Solver

•

411 Messages

3 years ago

Hello! You cannot change the network your boxes connect to. They are designed to automatically connect to your in-home network.

2

0

S

Swordfish72

Visitor

•

2 Messages

@XfinityKyla That’s very disappointing. Is there a way to assign that device to a different channel on the main home network? There are channels that propagate better through walls than others? Otherwise, I won’t continue with tv in this particular room.

3 years ago

0

CCCassandra

Problem Solver

•

502 Messages

I'm sorry! I wish we had a way around this, but Kyla is correct, the network/channel the box connects to is not able to be changed.

I no longer work for Comcast.

3 years ago

0

Your Home Network

Swordfish72

How do I connect an X5i-P device to different wifi?

CCKyla

Swordfish72

CCCassandra

New to the Community?