S

Visitor

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2 Messages

Monday, November 28th, 2022 10:55 PM

How do I connect an X5i-P device to different wifi?

I added a mesh network to take care of some dead spots. The X5i-P box in the master bedroom is getting a marginal signal from the X1 gateway, so I'd like to change it to the new mesh network to stop the picture freezes. I can't find a way to change it.

XfinityKyla

Official Employee

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335 Messages

2 months ago

Hello! You cannot change the network your boxes connect to. They are designed to automatically connect to your in-home network.

Visitor

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2 Messages

@XfinityKyla​ That’s very disappointing. Is there a way to assign that device to a different channel on the main home network? There are channels that propagate better through walls than others? Otherwise, I won’t continue with tv in this particular room.

Official Employee

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371 Messages

I'm sorry! I wish we had a way around this, but Kyla is correct, the network/channel the box connects to is not able to be changed.

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