Visitor
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2 Messages
How do I change my WiFi network name and password?
How do I change the wifi name and password of the Gateway?
I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it.
I also saw that it could be changed by going to the admin tool at http://10.0.0.1/ and logging in, with the username "admin" and password written somewhere on the Gateway. But I don't see a password written anywhere, so I've no idea what the password would be.
If possible I'd much rather use the admin tool than the app. Thanks
XfinityJeniece
Official Employee
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3.9K Messages
4 months ago
Hey there, @mrad27, thanks for reaching out through Xfinity Forums regarding your WiFi password and username. Here is a link with the details on our to make those changes, https://www.xfinity.com/support/articles/view-change-wifi-password. For the admin, your password would be the password on the bottom or back of the gateway.
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mrad27
Visitor
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2 Messages
4 months ago
I figured it out. For anyone else who was having issues like me:
1. Go to http://10.0.0.1 . You need to use a Chromium browser, like Edge or Chrome. Firefox won't work correctly.
2. Login with the following credentials:
username: admin
password: password (documentation claims this was written on the bottom of the Gateway, it was not)
3. Go to Gateway > Connection > WiFi and you'll see the 5 GHz and 2.4 GHz private networks listed. Press the EDIT button next to the network to edit its SSID and password (remember to write them down first because you'll get disconnected immediately after saving)
Thanks for nothing "XfinityJeniece". Maybe instead of investing in an unusable AI chatbot and forcing customers to download an app on mobile data just to set up WiFi, Comcast could put a bit more effort into making sure its services actually work.
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user_wzxac5
Visitor
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1 Message
2 months ago
This doesn't work on the XB8 gateway. Xfinity only allows to change the wifi name and password through the Xfinity app and it doesn't work. [Edited: "Language"]
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user_wrks4me
Visitor
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1 Message
5 hours ago
This worked for me, thank you! It should also be noted, that as soon as I logged in using the default password "password", the system made me change the password before going forward. Also, on my screen, there was no menu option for Wifi settings - but there was a "Wizard" whose sole purpose seemed to be changing the network name and password. It appeared to fail with an error message at the end, but it actually did work, and I was able to log on with the new credentials.
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