Visitor
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1 Message
Hot routet
My comment is similar to another customer’s. Our new white router was difficult to install. Then it became very warm to hot and still is about 15 hours later. Is this mormal?
Visitor
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1 Message
My comment is similar to another customer’s. Our new white router was difficult to install. Then it became very warm to hot and still is about 15 hours later. Is this mormal?
EG
Expert
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111.4K Messages
8 days ago
The cooling fan is likely to be malfunctioning, or the blades are loaded with dust. It's quite a common problem here. You could try blowing it out with some canned air. If that doesn't work, there is no fix other than to get it swapped out for another by them. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can also choose to pay for a UPS pick up at https://www.ups.com/us/en/business-solutions/pickup-dropoff-options/ups-on-call-pickup.page or by calling 1-800-PICK-UPS.
https://www.xfinity.com/support/articles/returning-your-equipment
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XfinityJorge
Official Employee
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2.3K Messages
6 days ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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