1 Message
Horrible Speed 8-11pm, 500ms response time
Every night between 8pm and 11pm, our response time is 500ms+. Gaming is impossible, sites take forever to load, it comes and goes til about 11:30pm. How do I fix this? Modem has been replaced to a XB8 already, Gig speed, 2.5GB network in my home. This issue on the Xfinity side and it is impossible to talk to anyone that actually knows anything. The automated system is horrible, you waste 30 minutes just trying to reach a live agent that is going to ask me to do the same stuff....
XfinityJeniece
Official Employee
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3K Messages
4 days ago
Hey there, user_bw5g2d, thanks for reaching out through Xfinity Forums regarding your speed concerns. We would be happy to help you with troubleshooting. We do a lot of online gaming in my household too, and I understand how important it is to have a solid connection. We are here to help! Have you tried any of the troubleshooting steps included in this article put together by our experts, https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c.
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