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1 Message
Sunday, May 25th, 2025
Over the past week, our home internet has become very slow. Can you help?
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Expert
112.9K Messages
3 months ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Official Employee
1.9K Messages
user_y7etjg are you able to share more details about what you're experiencing? What speed do you get when you test a device directly to the modem with an Ethernet cable?
Have you had a chance to see if any of those troubleshooting tips apply ?
EG
Expert
•
112.9K Messages
3 months ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityJosephA
Official Employee
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1.9K Messages
3 months ago
user_y7etjg are you able to share more details about what you're experiencing? What speed do you get when you test a device directly to the modem with an Ethernet cable?
0
0
EG
Expert
•
112.9K Messages
3 months ago
Have you had a chance to see if any of those troubleshooting tips apply ?
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0