Hello @user_okryqn, and thank you for posting your concern on our Xfinity Community forums. We're here to help! 😀
Have you tried troubleshooting your internet issue using the Xfinity App?
Sign into the App using your Xfinity Primary ID and Password, click on the Wi-Fi tab and select Troubleshoot.
The app will notify you if you are experiencing a service interruption and it will run tests on your connection and even try to reset your Gateway if it detects issues. (It can even schedule a technician to come take a look at the issue if needed.)
If you are still having issues having done that, let us know, and we can assist you further from there!
XfinityCliff
Official Employee
•
238 Messages
2 hours ago
Hello @user_okryqn, and thank you for posting your concern on our Xfinity Community forums. We're here to help! 😀
Have you tried troubleshooting your internet issue using the Xfinity App?
Sign into the App using your Xfinity Primary ID and Password, click on the Wi-Fi tab and select Troubleshoot.
The app will notify you if you are experiencing a service interruption and it will run tests on your connection and even try to reset your Gateway if it detects issues. (It can even schedule a technician to come take a look at the issue if needed.)
If you are still having issues having done that, let us know, and we can assist you further from there!
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