Visitor
•
1 Message
Home internet not working well
My home internet is very slow on any of my devices and I am thinking of switching to a cheaper and faster plan. It will also not connect to any of my ipads at all, forcing me to use my mobile Hotspot for any iPad I have
XfinityAirelle
Official Employee
•
3.5K Messages
1 hour ago
Hi there! We understand why you’re considering a different plan if the service has been slow across all your devices. However, changing speed tiers may not fix the connection issue itself, so let’s narrow that down first.
Please restart the gateway and run a speed-to-gateway test through the Xfinity app. On each iPad, go to WiFi settings, select your home network, choose Forget This Network, and then reconnect using the WiFi password.
Let us know the speed-to-gateway result and what happens when the iPads try to connect, including any error message you receive. That will help us determine whether this is a signal, gateway, or device connection issue.
0
0