Visitor
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1 Message
Hitron coda56 modem - not getting full speeds after extensive troubleshooting
Hitron coda56 modem. Only getting 700 to 750 MB per second download speeds and no more than 50 megabits per second upload speeds. Should be getting 1,000 down and 300 up. I've had a text come out to the house already and confirm no interior or exterior cabling issues. I've also tried the Xfinity Gateway instead of this modem and there is the same issue. After extensive troubleshooting and process of elimination, the only thing left seems to be on Xfinity side, or despite having the same issue with the Xfinity gateway, something with the modem given the issues reporter with other users on this forum with this modem not getting full speeds. Please help
XfinityJohnG
Official Employee
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2K Messages
13 days ago
Thank you for reaching out here @Wwmmwlist. If you are still experiencing those speed issues we would be happy to look into that from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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112.8K Messages
13 days ago
@Wwmmwlist @XfinityJohnG
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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