5 Messages
High Ping/Dropped Connection
I've been experiencing extremely slow speeds or outright connection failures during the evening for the past month or so.
This shouldn't be happening, especially as my monthly payment was recently increased. I'd like an explanation.
XfinityKassie
Official Employee
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1.4K Messages
10 months ago
@GrizzlyNick Good morning! Thank you for reaching out to our Community Forums Team for assistance with your internet speed and connection. It can be frustrating when your services aren't working as designed. I would be happy to assist you in identifying the issue today. To begin, can you please share any troubleshooting steps you have already tried, and what kind of lag you are experiencing?
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WillyB46
New Poster
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15 Messages
10 months ago
High latency (if I get 15ms it's a miracle) is a common problem with cable Internet. When I had fiber, a 3ms ping was typical. Latency is what makes a connection "seem" fast or not fast. My 800 Mbps seems slower than my old 100 Mbps with 3ms ping. Slow upload is a problem too with cable Internet, especially with online meetings.
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