High ping

Hi, yes, I’ve run multiple speed tests. My ping to Los Angeles is between 80-90. Ping speed to closer servers is around 30. And, I’m renting your equipment. I unplugged the modem and that did not help. Thanks.

Hi! Thanks for reaching out. This issue occurs mostly on Wednesdays, during a particular cycling ride on Zwift. There is a second-party Zwift tool to analyze the ride log and I can see the UDP timeouts and network disconnects. Not sure what that means, but it’s not good.  I’m not that technical, sorry.

@user_601yv1, thanks for the update, I appreciate it! Now it could be that the services you're trying to connect to when using Zwift are too over ran and are causing issues but we will do what we can to help since it is third-party equipment. Are you having connection issues with any other devices in your home?

Hi, sorry about the delayed response.  We have no other connection issues with other devices in our home. Thanks.

Sorry, I do occasionally experience dropouts when working from home using Teams, on a laptop. 

No, I do not experience this issue on other sites, although I really don’t use other gaming sites, and the issue occurs on this particular site on a particular day, during a specific ride. But, my ping to servers in Los Angeles are always high regardless of the test day, above 60 or so, and rise to 80-90 at times. Thanks.

Oops, actually I do experience dropouts when working from home using Microsoft Teams. I’ll be on a call and the call will disconnect for a couple of seconds, and then reconnect.