3 Messages
High Ping Spikes
I’ve been experiencing consistent high ping spikes during gaming for weeks. It’s entirely possible this issue has existed for months, but now that this is directly having a negative impact on my ability to create content online I’ve been tracking it more closely for the last 2 weeks. Purchase brand new modem and router and increased my bandwidth from 400 to 800 hoping these steps would resolve my issue but it has persisted. I’ve started performing ping tests to google servers and I would notice my ping going from 10-30ms up to 200+ momentarily which causes stuttering in game, making it nearly impossible to play competitive shooters. I also tested ping to my own routers IP which did not show spikes. I then performed a tracer route to Google’s server to locate an Xfinity IP address in hop #2. When I tested ping to this second hop I would see the spikes which coincided with in game stuttering. My thought at this point is that it is very possible there may be an issue with cables running between my house and this xfinity junction point located near me. I have a tech coming out next week but my concern is they will initially be reluctant to test the cable in the area as a potential root cause. Any additional insight or help would be appreciated.
XfinityJeniece
Official Employee
•
3K Messages
2 years ago
Hey there, @user_2gt7f6, thanks for reaching out through Xfinity Forums regarding your ping. I am happy to hear you were able to get a tech appointment scheduled to have someone look at your connection locally. I would be happy to take a look at your connection on our end.
Please send us a direct message with your name and service address, so we can assist you further.
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