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user_zqqbyz
1st Topic

4 Messages

Thursday, April 18th, 2024 5:03 PM

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High ping on Xbox

I connected my my Xbox to the router and also did port forward. I’m still having high ping issues need help solving this issue 

Question

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Updated 

1 year ago

64

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XfinityAirelle

Official Employee

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2.5K Messages

1 year ago

 

user_zqqbyz Hi there! Thanks for taking the time to reach out to us. Our team will be happy to help. Are you connected to the router via ethernet? We recommend giving that a try. 

 

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user_zqqbyz

4 Messages

@XfinityAirelle​  yes I am connected via Ethernet 

1 year ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_zqqbyz Thanks for letting us know. Sometimes our customers will put our modem into bridge mode and connect their personal routers, so thanks for clearing that up. Have you tried restarting the modem by unplugging in for 30 seconds and plugging it back in? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

1 year ago

 

 

Have you tried connecting directly to the modem instead or the router to see if that makes a difference? 

3

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user_zqqbyz

4 Messages

Well I mean I have the XB8 the one that xfinity offers it’s a combination 

(edited)

1 year ago

0

user_zqqbyz

4 Messages

@XfinityAirelle​ I have the best plan as well I’m really starting to ask myself if this is all worth it

1 year ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_zqqbyz We understand how frustrating it can be when you have issues with service. We would like to do some account specific troubleshooting. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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