Visitor
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1 Message
High ping during online gaming and I demand answers.
I'm an online gamer. I got Xfinity internet because their plan for really decent speeds was cheaper than my previous isp so I made the switch. Also, my previous isp was terribly unstable when gaming online. So, I spoke to a few customer service reps who told me switching to Xfinity would fix my gaming issues. HOWEVER, I have my Xbox series S cat6 hardlined directly to the cable gateway in the next room. When I play Apex legends I constantly have packet loss icons at the beginning of every match. When I play halo infinite (although better than my previous isp) I still get huge lag spikes and unstable jitter. When I play COD modern warfare 2, especially the battle royal mode, it's unplayable. I've had one or 2 matches with a stable ping of 60 to 70 which is still incredibly high considering my server is a 20ms ping away. Other than these 2 matches that were incredibly laggy, my ping has been wildly unstable between 100 to 250ms ping. Try to play a competitive game with a ping that high, it's impossible. I noticed that if I play at 3am east coast time my ping seems a but more stable, still high but stable at least. And packet loss so bad other players in the game literally dissappear in front of my eyes and reappear someplace else. I joined Xfinity because I believed I was getting a stable quality competitive gaming connection across all games and its simply untrue. So, why? I've had customer service reps look at my connection and say everything is fine. Why is my ping high on every game I play? Please advise.
XfinityArmand
Official Employee
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2.3K Messages
3 years ago
Hello there @EverthineGaming! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to make sure that you are having the best experience with your service. No worries! You have reached out to a team of experts who are going to get things taken care of for you. So that we can get started, please feel free to shoot us a private message with your name and service address. That way we can access your account and take a look at what's going on for you.
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Pogorinn
Visitor
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3 Messages
3 years ago
Im having the same issue switched to xfi modem/had 2 technician visits still horrible ping spikes or occasional packet loss, at this point i think xfinity is having a breakdown or something has been a week can not play competitive at all...
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user_123876
Visitor
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1 Message
3 years ago
Not sure what yall are running your internet on however, if you get a device called an "ethernet adapter" this will plug in and I think decreases your ping and increases your down under you.
Although I'm getting the same [Edited: "Language"] and have to wait until 3am -6am (roughly) b4 connectivity is better. Even then with the timing being ideal, the location. Being found and rerouting to it, and with ethernet adapter it may ok but not ideal. Sometimes it's best I have seen drop to 13ms.while it should be like that from the git go. I live in San Francisco some 1.3miles away from my server.
(edited)
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