High Latency and Transatlantic Routing Issue to Game Server (Albion Online)

Hello everyone,

I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination.

For context, I am on the Internet 1000 plan and using a wired Ethernet connection.

I am located in Indiana. Here is a breakdown of what the traceroute shows:

Hops 1–6 (Local & Regional): Connections to local Comcast nodes and Chicago hubs look great (under 20 ms).
Hop 8 to 10 (The Jump): Latency spikes from 19 ms to 130+ ms as the traffic jumps onto the aorta.net backbone and crosses the Atlantic to Europe.
Hop 21: Traffic hits the game's hosting provider gateway (gw.gcore.lu) and latency spikes past 230+ ms.
Hops 22–30: The trace times out completely and never reaches the final destination IP.

Is there any way to get Comcast/Xfinity to look into this routing path, or is this an issue that must be resolved by the destination network hosting provider?

Here is the complete traceroute data:

text

Tracing route to live01-win-01.dc02.albion.zoneover a maximum of 30 hops:1    <1 ms    <1 ms    <1 ms  10.0.0.12     9 ms     8 ms     8 ms  96.120.112.2093     9 ms    12 ms     8 ms  po-301-1210-rur202.pinevalley.in.indiana.comcast.net4    17 ms    14 ms    12 ms  be-31-rar01.kokomo.in.indiana.comcast.net5    18 ms    19 ms    18 ms  be-5-ar01.area4.il.chicago.comcast.net6    19 ms    20 ms    18 ms  be-502-arsc1.area4.il.chicago.comcast.net7     *       21 ms     *     be-32241-cs24.350ecermak.il.ibone.comcast.net8    19 ms    17 ms    19 ms  be-2413-pe13.350ecermak.il.ibone.comcast.net9     *        *        *     Request timed out.10   130 ms   135 ms   130 ms  us-nyc01b-rd2-ae-12-0.aorta.net11   135 ms   139 ms   132 ms  us-was03a-ri1-ae-13-0.aorta.net12     *      130 ms     *     nl-ams17b-rc2-lag-105-0.aorta.net13   132 ms   130 ms   132 ms  nl-ams04a-rb3-ae-3.aorta.net14     *        *        *     Request timed out.15     *        *        *     Request timed out.16     *        *        *     Request timed out.17     *        *        *     Request timed out.18     *        *        *     Request timed out.19     *        *        *     Request timed out.20     *        *        *     Request timed out.21   250 ms   215 ms   232 ms  gw.gcore.lu22     *        *        *     Request timed out.23     *        *        *     Request timed out.24     *        *        *     Request timed out.25     *        *        *     Request timed out.26     *        *        *     Request timed out.27     *        *        *     Request timed out.28     *        *        *     Request timed out.29     *        *        *     Request timed out.30     *        *        *     Request timed out.Trace complete.

Any advice or help from the community or Xfinity support would be greatly appreciated. Thanks!

Responses

Oldest First

Selected Oldest First

XfinityVictor

Official Employee

•

2.3K Messages

17 days ago

user_2SSVezi Hello, are you still having routing issues to your game server?

6

0

U

user_mslsht

Visitor

•

2 Messages

@XfinityVictor I am also having this issue where the ms will skyrocketed everytime around 6 PM to 8 AM

Like

Reply

17 days ago

0

user_2SSVezi

Visitor

•

4 Messages

@XfinityVictor

Yes, I am still experiencing severe routing issues to this server.

My traffic is being misrouted across the Atlantic Ocean and back instead of staying within the US. My connection goes from Indiana to Chicago via Comcast perfectly fine (at ~18ms), but as soon as it hands off to aorta.net (Hops 10 and 11), it gets sent to Amsterdam (nl-ams17b) before coming back to the game's actual server location in Washington, D.C.

This is adding over 110ms of unnecessary latency to my connection on a Gigabit plan. Here is my current traceroute showing the jump:

7 20 ms 21 ms 20 ms be-32241-cs24.350ecermak.il.ibone.comcast.net
8 20 ms 17 ms 18 ms be-2413-pe13.350ecermak.il.ibone.comcast.net
9 * * * Request timed out.
10 137 ms 136 ms 137 ms us-was03a-ri1-ae-10-0.aorta.net
11 * * 135 ms nl-ams17b-rc2-lag-105-0.aorta.net
...
20 131 ms 128 ms 129 ms gw.gcore.lu

Could you please escalate this to your Network Engineering or NOC team? They need to look at the peering/routing policies at the Chicago 350 E Cermak exchange (ibone.comcast.net) for traffic heading to G-Core/Aorta networks so it stays on a domestic path to Washington, D.C. Thank you!

(edited)

Like

Reply

16 days ago

0

XfinityAdrienne

Official Employee

•

2K Messages

Thank you so much for sharing those details with us, @user_2SSVezi! I would be more than happy to dive further into troubleshooting with you. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

16 days ago

0

XfinityMelinda

Official Employee

•

175 Messages

Hi @user_mslsht, thank you for posting on our Xfinity Community Forum. Are you having issues with your game server as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

14 days ago

0

U

user_mslsht

Visitor

•

2 Messages

Yes, it happen every day for the past few weeks.

Like

Reply

14 days ago

0

U

user_bzbkbi

Visitor

•

1 Message

14 days ago

Me too, having the same issue where the ms goes to 170ms+ everytime around 5 PM to 8 AM. It fluctutates a lot, I have 1gig plan and use ethernet connection for gaming.

2

0

user_2SSVezi

Visitor

•

4 Messages

Xfinity ensures that it's on the game developer and not their service and to reach out to Albion online. They are pointing the finger at each other because Albion online told me to reach out to ISP.

Like

Reply

12 days ago

0

XfinityJeniece

Official Employee

•

4K Messages

Hey there, @user_bzbkbi, thanks for reaching out through Xfinity Forums regarding your account. I understand how frustrating service issues can be, especially when you are trying to game. We are happy to help with troubleshooting your connection. Have you tried any troubleshooting steps already?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

12 days ago

0

U

user_c2dc3c

Visitor

•

5 Messages

13 days ago

Try turning IPV6 off and going back to 4. If that does not help you may need to open ports

0

BruceW

Gold Problem Solver

•

27.4K Messages

12 days ago

... I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server ...

If you haven't already, suggest you read https://forum.albiononline.com/index.php/Thread/221517-Understanding-Albion-Online-Connection-Issues/ and follow the links in that article.

3

S

Sonny78

6 Messages

19 hours ago

Same Issue.

Microsoft Windows [Version 10.0.26200.8457]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert loginserver.live.albion.zone

Tracing route to live01-win-01.dc02.albion.zone [5.188.125.14]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms 10.0.0.1
2 13 ms 11 ms 12 ms 100.93.203.131
3 15 ms 13 ms 12 ms po-311-328-rur302.griffith.in.chicago.comcast.net [96.216.26.41]
4 11 ms 12 ms 8 ms po-2-rur301.griffith.in.chicago.comcast.net [68.87.231.21]
5 11 ms 12 ms 13 ms po-300-xar01.griffith.in.chicago.comcast.net [69.139.200.73]
6 8 ms 12 ms 13 ms be-17-ar01.area4.il.chicago.comcast.net [68.85.177.237]
7 13 ms 14 ms 11 ms be-501-arsc1.area4.il.chicago.comcast.net [96.216.150.113]
8 20 ms * * be-32211-cs21.350ecermak.il.ibone.comcast.net [96.110.40.49]
9 10 ms 12 ms 13 ms be-2113-pe13.350ecermak.il.ibone.comcast.net [96.110.32.86]
10 * * * Request timed out.
11 131 ms 139 ms 132 ms us-was03a-ri1-ae-10-0.aorta.net [84.116.146.146]
12 * * 132 ms nl-ams17b-rc2-lag-105-0.aorta.net [84.116.130.65]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 131 ms 128 ms 128 ms gw.gcore.lu [5.188.123.65]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\System32>

Game is unbearable with 300 ping to albion online DC server.

Only an issue on Albion Online. Literally every other game is fine.

Albion is blaming Comcast, said contact your ISP.

I have tried using a VPN, didnt help. Reset my modem, didnt help.

0

Your Home Network

user_2SSVezi

High Latency and Transatlantic Routing Issue to Game Server (Albion Online)

XfinityVictor

user_mslsht

user_2SSVezi

XfinityAdrienne

XfinityMelinda

user_mslsht

user_bzbkbi

user_2SSVezi

XfinityJeniece

user_c2dc3c

BruceW

Sonny78

New to the Community?