Visitor
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3 Messages
High jitter
Hi have jitter of more than 40ms and ping to my router of also do 40ms.
Can't play anymore due to latency. Suggestions?
Visitor
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3 Messages
Hi have jitter of more than 40ms and ping to my router of also do 40ms.
Can't play anymore due to latency. Suggestions?
EG
Expert
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122.8K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityThomasC
Official Employee
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3.8K Messages
9 hours ago
Hello, @bontix77 the link @EG provided is very helpful and can help resolve your high jitter issue. Can you provide more details about how your network is set up? For example, what game and console are you playing? Are using an ethernet connection instead of WiFi to avoid interference?
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EG
Expert
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122.8K Messages
6 hours ago
Have you had a chance to see if any of those troubleshooting tips apply ?
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EG
Expert
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122.8K Messages
3 hours ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
(edited)
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