user_gstoc0 Hello! Thank you so much for using our Forums to contact our Xfinity Support Team. You came to the right place ro assistance with activating your modem. Are you still needing a hand with that? If so, please send us a DM with your name and address to get started. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
EG
Expert
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108.3K Messages
1 month ago
Do you mean physically connecting it, activating it for service, or perhaps both ?
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XfinityJorge
Official Employee
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1.9K Messages
1 month ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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