Visitor
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2 Messages
Help with WIFI set up
I am begging someone to help me. I am trying to set up a new WIFI account for my 97 yo mother at her new assisted living facility so she can use Alexa. and download books. After literally hours and several days on the phone, in person at the store and having a tech come to the apartment we still have no wifi access.
According to the tech, whom I texted today, "Someone scheduled a different job so that original job was canceled and a service change job was created." "Next step would be to call in and confirm. You can let them know that you spoke to the technician and he found out they canceled the job after I completed it, created a new job and ask for the details." "Someone created a new job from our rowing team. That's why the equipment is disabled. The service was canceled and a new job was created."
So, as I could decipher this text, I should call Xfinity. Despite another hour on the phone I was not able to reach a human. The auto voice said someone would call back within 10 minutes. That was over 7 hours ago.
Is there anyone out there who can help me? I feel like my mom is going to die before I get this resolved.
EG
Expert
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112.8K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.6K Messages
2 days ago
Hi there, @user_pwtarv! Thanks for reaching out to us here on the Community Forum. We would be more than happy to assist with Mom's WiFi setup! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and the complete street address for the service to get started.
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