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user_a2iln1
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6 Messages

Monday, October 28th, 2024 11:06 PM

Help with my service

I had internet service and about 4 days ago they disconnected my service, because of the service being disconnected and no one willing to help me get on a payment plan I have been suspended from my job and my lose it if I can’t get my service back on

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24 days ago

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XfinityJeniece

Official Employee

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2.4K Messages

24 days ago

Hey there, user_a2iln1, thanks for reaching out through Xfinity Forums. I work from home myself and I know how important it is to have a working connection. You have reached the right place to see what payment options we have available. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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user_a2iln1

6 Messages

Ok what can you do the account is on a hard disconnect and it say my address is no longer service able until the balance is paid, I was bill for Now Tv in which I never signed up for and have been billed $20 for 5 months

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24 days ago

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XfinityBenny

Official Employee

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642 Messages

u/user_a2iln1 Great question, we recommend paying the past due balance in order to restore service. If an account has been disconnected for non payment, that means the account has already been late, it has also passed the grace period for being late without any fees, has continued to pass into the next cycle with late fees, and has broken or gone beyond any payment arrangements without a payment. NOW TV is a separate service with its own support system. We recommend reaching out to NOW TV for help with questions or concerns. I found all the options to submit a payment for you here https://www.xfinity.com/support/articles/pay-your-bill-echat. 

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24 days ago

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