Hey there, @barbara_3! Thank you so much for taking the time to reach out to us here on Xfinity Forums. If you are unable to log in with your username, you can find the steps to locate your username here. If you do not know your password, you can follow the steps here to reset your password. Please let us know if any of those steps help.
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKei
Official Employee
•
1.8K Messages
1 month ago
@user_2fjea6 Thank for reaching out to our team for help with logging in.
Do you have XFINITY internet service with us? If so are you able to connect to your homes Wi-Fi network?
2
0