Visitor

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1 Message

Sunday, July 20th, 2025

help with logging in to wifi

have a new laptop with windows 11. trying to connect to xfinitywifi won't connnect

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Official Employee

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1.8K Messages

1 month ago

@user_2fjea6 Thank for reaching out to our team for help with logging in.

Do you have XFINITY internet service with us? If so are you able to connect to your homes Wi-Fi network?

Visitor

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4 Messages

Yes I have internet service with xfinity. I can't log b into account

Official Employee

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1.4K Messages

Hey there, @barbara_3! Thank you so much for taking the time to reach out to us here on Xfinity Forums. If you are unable to log in with your username, you can find the steps to locate your username here. If you do not know your password, you can follow the steps here to reset your password. Please let us know if any of those steps help. 

(edited)

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