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Monday, October 20th, 2025

help whitelisting domains and unblocking ports

I have my modem in bridge mode which I assumed with mean no blacklisting or port blocking. Unfortunately my Ubiquity router will not connect to Ubiquity's remote access portal. Ubiquity says the logs show MQTT errors meaning Xfinity is blacklisting domains or blocking ports. The say I need the following domains whitelisted and the following ports unblocked, but I cann't find a way to contact Xfinity to do this. Has anyone been successful with this? 

domains that need to be whitelisted:

turn.cloudflare.com
stun.cloudflare.com
sso.ui.com
cloudaccess.svc.ui.com
setup.svc.ui.com
cloudfront.net
amazonaws.com
*aws.com

Ports that need to be unblocked:

TCP/UDP 53 Both DNS lookups for remote access, updates, and Guest Portal redirection (also required for UniFi Network)
UDP 123 Egress NTP (time sync). Required for establishing secure connections
UDP 3478 Both STUN for remote access (also required for UniFi Network)
TCP 443 Both Remote Access service, application GUI/API access via web browser (also required for UniFi Network)
TCP 8883 Egress Remote Access service
TCP 5349 Ingress Remote access support

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