Help reaching two websites that have been blocked

Thanks for sharing what’s going on — that definitely sounds frustrating, especially when it’s affecting important sites like your financial and phone accounts.

Since the issue started after the new modem/router was installed, it’s possible that a security setting (like Advanced Security or Protected Browsing) is blocking those sites. Here’s what you can try:

1. Log in to the Xfinity app

2. Tap WiFi, then View WiFi Equipment

3. Select your modem and scroll to Advanced Security

4. If it’s on, try turning it off temporarily and check if you can access the sites

Also, clearing your browser’s cache or trying another browser can help rule out local issues.

We’re here to help you get full access back — let us know what you find, and we’ll keep working through it together!