Help on this forum from Comcast representatives.
I think it's great that employees from Comcast are now helping people with problems in the forum.
Sometimes though, it's frustrating when people report problems they are having and the Comcast rep tells them to message them privately, and then the thread stops.
Often others have the same problem, and it's frustrating not to see what solution was achieved. If the Comcast rep would come back and post the answer on the thread, it would make this forum more useful.