Skip to main content
user_w4d3xg
1st Topic

Visitor

 • 

5 Messages

Monday, June 29th, 2026 1:18 PM

Help on Securing Wifi?

Need help please regarding security for my wifi.

I use a Fire Stick and I keep getting buffering.  I went into preferences and it shows my name for the  wifi and it is secure.  However the Xfinity WiFi says not secure.  Why is this and is this the reason for the buffering?

Question

 • 

Updated 

3 hours ago

29

1

0

Oldest First
Selected Oldest First
XfinityPeterH

Official Employee

 • 

2.9K Messages

6 hours ago

 

user_w4d3xg 

Thanks for reaching out, I’m happy to help clear this up!

What you’re seeing is normal. Your Fire Stick is showing two different networks:

  • Your home WiFi shows as secure because it’s password protected
  • “xfinitywifi” shows as not secure because it’s a public hotspot open to Xfinity customers

As long as your Fire Stick is connected to your home WiFi network, the “not secure” message for xfinitywifi is nothing to worry about and is not causing the buffering.

Buffering is usually related to things like WiFi signal strength, network congestion, or overall speed. You may want to:

  • Check that your Fire Stick has a strong signal
  • Restart your modem and router
  • Limit other devices using the network during streaming

Please let us know if you have any questions about this or if you still need help. Our team is here for you. 

 

8

0

forum icon

New to the Community?

Start Here