Hello, I’m experiencing significantly reduced upload speeds. My plan’s FCC broadband label states

Hello, I’m experiencing significantly reduced upload speeds. My plan’s FCC broadband label states typical upload speeds of around 117 Mbps, but I consistently receive only about 40 Mbps even on a wired connection.

Please run a full line test, check my upstream signal levels, and verify that my modem is properly provisioned for the correct upload tier. If needed, schedule a technician to inspect the line.

Thank you.

My upload speeds are far below the FCC broadband label for my plan. The label states typical upload speeds around 117 Mbps, but I consistently receive only ~40 Mbps even on a wired connection. Please run a full line test, check my upstream signal levels, and verify my modem is provisioned for the correct upload tier. If needed,

I subscribe to Xfinity’s 1000 Mbps plan, which lists typical upload speeds of ~117 Mbps on the FCC broadband label. I consistently receive only ~40 Mbps upload on wired tests. Xfinity has not resolved the issue despite multiple contacts. I am requesting assistance ensuring I receive the speeds advertised on the FCC broadband label.