1 Message
having to reboot modem several times a day to get internet speed
I am having to reboot or cold boot several times a day to get my internet speed.After a reboot, it DOES re-establish a stable high speed connection, but after an indeterminate time the internet ether experience momentary loss of signal and or a consistent lack or speed.
I have attempted to contact support to no avail as i am continually locked in you AI Assistant asking me to reboot my modem.
XfinityJorge
Official Employee
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2.1K Messages
5 days ago
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EG
Expert
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109.8K Messages
5 days ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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