Skip to main content

    Support

    Offers

U
user_3who0b
1st Topic

2 Messages

Friday, April 11th, 2025 6:23 PM

Closed

having to reboot modem several times a day to get internet speed

I am having to reboot or cold boot several times a day to get my internet speed.After a reboot, it DOES re-establish a stable high speed connection, but after an indeterminate time the internet ether experience momentary loss of signal and or a consistent lack or speed.

I have attempted to contact support to no avail as i am continually locked in you AI Assistant asking me to reboot my modem.

Question

 • 

Updated 

29 days ago

39

3

0

XfinityJorge

Official Employee

 • 

2.2K Messages

1 month ago

 

user_3who0b Greetings! Thank you so much for using our Forums to write us and contact our Xfinity Support Team. We are here happy for the chance to work together and we have your back to make sure we get your connection working properly. To get started can you shoot us over a DM with your name and address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

0

0

EG

Expert

 • 

110.4K Messages

1 month ago

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.


What is the exact make and model number of the modem / gateway device ?

2

0

user_3who0b

2 Messages

I had a service rep out and he discovered a bad cable, from the service to my home. The cable was replaced, the modem was upgraded to the XB8 and the speed and reliability is much better.

thanks for the offer of assistance

1 month ago

0

XfinityAldrik

Official Employee

 • 

2.2K Messages

That’s fantastic news @user_3who0b! I’m glad to hear the speed has increased, and your internet connection has been more reliable with the cable and modem being replaced. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

29 days ago

0

EG

Expert

 • 

110.4K Messages

1 month ago

@user_3who0b 

Hope things hold up for you ! Good luck !

0

0

forum icon

New to the Community?

Start Here