Has anyone else had daily internet disconnections without cause?

@XfinityJustinM​ I sent a DM. Thank you.

@EG​ I spoke with an xfinity employee and they sent someone out the following weekend. 

A tech had previously come out last month (January), and said the issue was our router (which I immediately replaced with a new/nice one). So I was a little confused on what another xfinity tech person would identify as an issue (since the last person was incorrect on the diagnoses, and caused me to spend $$ on a router I didn't need).

Anyway, the tech that came said he could check all the way to the back of the modem - and anything beyond that he wouldn't touch (which was also interesting, because the guy in January connected to every piece of equipment). I don't care either way, but the inconsistency is strange to me. It makes me wonder how much flexibility individual techs have.

This tech was outside for a long time, and also checked where the wire comes into the house and its connection to the modem. He said that there was a box (of some sort) outside that had been replaced 4 years ago, but apparently wasn't done correctly. There was rusting on the box and the connecting wire was damaged. There was also another place on the line outside that was damaged/needed replacement. So he replaced multiple items and sections of line that he found were unsatisfactory.

He told me to watch my connection for the next few days - if I stay connected, then the repairs that he made were the solutions that we needed. If we continued to drop connection randomly, then  he said I should either (a) try the xfinity modem or (b) a newer modem (mine is 4 years old, but wayyyyy better than what I need for my current service).

The internet dropped once today, so I'm not sure yet (if it was just the outside line problems or if I actually need a modem). We had been averaging about 3 drops per day (and almost always when I was working - online....)

I was ready to bail on xfinity but this recent tech was amazing. I would invite him over for a cookout and beer. Very friendly, informative, and calming. 

I guess I will know in the next few days if I need to try another modem, or if the outside damages were in fact the issue. I wish the first guy (in January) had checked the outdoor issues, and not told us we needed to buy another router. Not only is that money lost (too late to return), but it was a nightmare trying to switch all of my devices over to a new network. That could have been bypassed if he had more carefully checked our line.

@La.Dee.Da.Dee 

TYVM for updating ! Best of luck with this !