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sachin_s_idc
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6 Messages

Monday, February 26th, 2024 8:55 PM

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Hacking Issues

Hello - My xfinity home wifi has been hacked into by my neighbors continuously for the past 6 years and no matter what I do like changing routers, changing router admin password often, and making wifi network hidden is reoslving the issue. I know they are hacking based on the information they reveal to me by shouting through the apartment walls and floors. I live in an apartment building. What else can I do to prevent wifi hacking?

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Updated 

7 months ago

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XfinityKei

Official Employee

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1.1K Messages

9 months ago

@sachin_s_idc  Thank you for reporting this to us. I'm sorry your neighbor is hacking your account. We never want any of our customers to go through this. Our security team will get to the bottom of this. I have a link to share which has the contact number, email address and how to report internet abuse https://internetsecurity.xfinity.com/help/report-abuse.

I am happy to follow up with you to see how the call goes. 

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XfinityChelseaB

Official Employee

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1.3K Messages

9 months ago

@sachin_s_idc ,We wanted to follow up and see if you were able to reach out to our security team for further help with this concern. Where you able to get ahold of anyone?

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sachin_s_idc

6 Messages

No I have not been able to yet. But I did get an xfinity technician to my home and he installed a new router which he said is the most upgraded and latest secure model. He also said no one can hack into that sort of router but I am not convinced yet. Only time will tell. 

9 months ago

0

XfinityAirelle

Official Employee

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2.1K Messages

Got it! Since this is the case, we will check back withy ou here in a week to see where things are at. Sound good? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 months ago

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XfinityPaula

Official Employee

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1.2K Messages

@sachin_s_idc Hi again! Checking in to see how we are making out with the new device and if there have been any issues. Please let us know if you need anything.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_f87qqw

1 Message

7 months ago

I copied the security link and will try contacting them. In the meantime I have the gateway unplugged. So that means I have no WiFi at my home. Only cellular 

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sachin_s_idc

6 Messages

@user_f87qqw​ - Thank you for your tips! I consulted with the security team and also hired a private cyber security investigator and according to the PI the hacking signal is coming from [Edited: "Personal Information"]. Are you familiar with this address? Kuch samajh aya? 

(edited)

7 months ago

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EG

Expert

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107.3K Messages

7 months ago

@sachin_s_idc 

Your posts are being made private by the forum bot because you are posting what is considered to be private info (an address).

(edited)

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