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user_d0m4kw
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Saturday, July 12th, 2025 4:26 PM

Grounding wire

Where does my cable need to be grounded?
can it be a stake in the ground where it enters my house.

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6 hours ago

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XfinityJanelle

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1.7K Messages

1 day ago

Hi! @user_d0m4kw Thank you for reaching out on the Xfinity community forums. Hope your day is going well! The ground wire is typically in the house box and indicated by a green wire. Our technicians ground the wire when they come out to activate the outlets. 

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user_d0m4kw

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Should it be where it enters the house?
A new box was put in that just grounds to the electric meter and the cable doesn’t enter at that location.

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1 day ago

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XfinityEva

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1.8K Messages

It usually at the point of entry into the house (usually the Demarc box). We can definitely send out a technician to help with this as well. 

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1 day ago

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user_d0m4kw

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Yes a technician is needed to address this problem.

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1 day ago

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XfinityShawn

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user_d0m4kw We can assist you further on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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EG

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111.6K Messages

6 hours ago

@user_d0m4kw wrote;

Where does my cable need to be grounded?
can it be a stake in the ground where it enters my house.

FWIW, bonding the ground wire to the electric meter conforms to the NEC code and is the way that it is done in some states. Local codes vary.

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