Skip to main content

    Support

    Offers

U
user_d0m4kw
1st Topic

Visitor

 • 

3 Messages

Saturday, July 12th, 2025 4:26 PM

Grounding wire

Where does my cable need to be grounded?
can it be a stake in the ground where it enters my house.

Question

 • 

Updated 

9 hours ago

10

2

0

XfinityJanelle

Official Employee

 • 

1.6K Messages

14 hours ago

Hi! @user_d0m4kw Thank you for reaching out on the Xfinity community forums. Hope your day is going well! The ground wire is typically in the house box and indicated by a green wire. Our technicians ground the wire when they come out to activate the outlets. 

4

0

user_d0m4kw

Visitor

 • 

3 Messages

Should it be where it enters the house?
A new box was put in that just grounds to the electric meter and the cable doesn’t enter at that location.

Like

Reply

11 hours ago

0

XfinityEva

Official Employee

 • 

1.8K Messages

It usually at the point of entry into the house (usually the Demarc box). We can definitely send out a technician to help with this as well. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 hours ago

0

user_d0m4kw

Visitor

 • 

3 Messages

Yes a technician is needed to address this problem.

Like

Reply

9 hours ago

0

XfinityShawn

Official Employee

 • 

1.7K Messages

 

user_d0m4kw We can assist you further on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 hours ago

0

EG

Expert

 • 

111.6K Messages

9 hours ago

Where does my cable need to be grounded?
can it be a stake in the ground where it enters my house.

FWIW, bonding the ground wire conforms to the NEC code and is the way that it is done in some states. Local codes vary.

0

0

forum icon

New to the Community?

Start Here