First. Is this a new service install / new move-in or an existing one ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Are you still having trouble getting connected? If so, could you share with us a little more about your issue. @EG asked some wonderful questions that would allow us to help you get up and running as soon as possible.
EG
Expert
•
121.2K Messages
2 days ago
First. Is this a new service install / new move-in or an existing one ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
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XfinityJustinM
Official Employee
•
1.1K Messages
4 hours ago
Greetings @user_z8tpsn,
Are you still having trouble getting connected? If so, could you share with us a little more about your issue. @EG asked some wonderful questions that would allow us to help you get up and running as soon as possible.
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