2 Messages
gigabit x2 download speed capped
Hello, I have had the Gigabit X2 upgrade for over a month, which should provide a download speed of 2000Mbps. However, I am still not getting the full 2000Mbps download speed.
I am using the Xfinity XB8 router on ethernet. When I run a speed test, my download speed initially shows that its capped around 1200Mbps, but then quickly drops to 300-400Mbps. The upload speed is consistent at 300Mbps.
I have tried resetting the router, and making sure there are no other devices interfering with the connection. Unfortunately, none of these steps have resolved the issue.
Could you please help me with this problem and ensure that I am receiving the full download speed I am paying for?
XfinityMarcos
Official Employee
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1.9K Messages
2 months ago
Hey there user__josh, our Gig x2 service is pretty awesome, so I totally get why you want to see those upgraded speeds. I'd like to review your account and take the next appropriate steps to getting you those speeds. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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107.1K Messages
2 months ago
@user__josh @XfinityMarcos
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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