1 Message
Gig Internet Upload Cuts out every ten to fifteen minutes (intermittent)
My problem is nearly identical to this problem from over a year ago: https://forums.xfinity.com/conversations/your-home-network/my-upload-speed-cuts-out-randomly/631b0d0781a02c6d08bf71ac
Unfortunately, that topic was closed without any solution posted. So here is my full history:
Just over two weeks ago (November 26th) Xfinity notified my that they would be doing maintenance in my area (neighborhood) to upgrade the network and I might experience intermittent connection issues.
It lasted the day and they completed their work and no issues happened after that ...until today (December 8). I've power cycled the Xfinity Modem/Router, I've inplugged it and let it sit for a couple of minutes and then plugged it back in. None of this has worked. I called Xfinity support and spoke with them for nearly an hour and they were unable to fix it. Part of the issue is that in their "diagnostics" they don't see any connection issues.
At this point the only solution I can see to fix this is to just find another ISP.
Outsiders
Visitor
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16 Messages
1 year ago
I'm having the same issues in the Chicago, Illinois area. Last night Xfinity did some maintenance and all day today the internet has been choppy and laggy every 5 to 10 minutes. I try connecting to anything online and I keep getting disconnected.
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XfinityAmandaB
Official Employee
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2.2K Messages
1 year ago
@GrumpyG Thank you so much for your post on the connection issues you have been having since maintenance in your area. I would love to take a closer look for you to help make sure you have the best connection possible. If you are still running into issues please
send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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