Visitor
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1 Message
Getting less than 30 mb download speeds but paying for a 1gig connection
Hello, as the subject states I recently came back over to xfinity, but am getting absolutely unacceptable speeds. I'm currently getting 30mb down, which would seem to mean my internet is not provisioned correctly. This definitely doesn't comply with the FCC's idea of an acceptable threshold for what I am paying for.
I am seeking this to be fixed and also credit for the time I've been paying so far but getting far less than I am paying for.
XfinityJanelle
Official Employee
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2K Messages
6 hours ago
Hey @user_g5tjqf , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet speed. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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115.8K Messages
2 hours ago
@user_g5tjqf @XfinityJanelle
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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