1 Message
Getting 0.00% of plan.
I am constantly having issue with the connection of my internet. It’s almost daily that I am running a test on my connection and it states that I am receiving 0% of my speed. I have the 1.2Gbps Gigabit extra with the xFi Gateway. Do I need to change anything in regards to equipment or anything extra I need? We have 2 ps5s in the house that usually always connected but I feel like with my plan that shouldn’t be a problem.
XfinityJeniece
Official Employee
•
2.5K Messages
7 days ago
Hey there, user_ij5q6k, thanks for reaching out through Xfinity Forums regarding your account. I would be happy to help you with your speeds. I know how important it is to have the right speeds, especially for gaming! We do a lot of gaming in my household too. Have you tried any troubleshooting steps already? If not have you had a look at our awesome troubleshooting put together by our amazing experts: Internet Troubleshooting Tips
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