2 Messages
get my tv directly connected to the internet
Hello, I have the fastest internet speed offered. I do not have cable services, but I am streaming Netflix, Hulu, etc. and my TV keeps getting stuck. It's very hard to watch a show because it keeps stopping. All of my other devices in the home work fine. The TV is downstairs while the wifi router is upstairs. However, I see there is a coaxial connection near my TV that must have been previously used for cable TV. I don't want cable TV, but can that be used to connect my TV directly to the internet? Would it require another router downstairs? Note that I've tried everything else, including wifi extender. I just really want it directly connected. How is this possible? Thanks! It is very hard to consult tech support because they appeared to understand the problem and then set me up with an appointment to pick up a new TV box...I do NOT have TV services. I tried multiple times, but nobody seems to be able to understand my question or offer assistance. They DO want to try to sell much stuff though.
XfinitySara
Official Employee
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2K Messages
1 year ago
Hello, @user_apwmfw! Thanks for reaching out with these questions regarding your connectivity concerns on that television. I understand what you're asking, and would love to help however I can! Since it sounds like you've attempted troubleshooting and using a WiFi extender without resolution, hard-wiring the TV to your modem might be the way to go. In most cases, we do not recommend (or allow) having two Gateways in one residence. However, that's always something we can discuss at a later time! What about running coax from the TV downstairs upstairs to the existing modem? Do you feel the distance is too great? By the way, we do offer some connection troubleshooting tips here if you haven't checked those out yet. I find that to be a great place to start :)
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EG
Expert
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112.8K Messages
1 year ago
Another option may be to try using MoCA adapters. Google MoCA for more information.
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