Skip to main content

    Support

    Offers

user_wgs128's profile
user_wgs128
Thumbs Up
Much Appreciation
Expressive Exchange

Contributor

 • 

13 Messages

Wednesday, June 19th, 2024 9:20 PM

Closed

geolocation

I live in CT, zip code 06801 which is defined as the NY tv market.  I think comcast made some change recently as when I test my geolocation it comes up as Cambridge, MA.  Cambridge is a fine town but not where I live and I've already missed one Yankee game on Amazon and I think I'm about to miss another tonight as Amazon thinks I'm in MA and not in the NY tv market.  I've already submitted a correction to Maxmind in the hope that is the service Amazon uses.  This is pretty slipshod service from Comcast!

Question

 • 

Updated 

11 months ago

 • Edited

31

1

0

XfinityJorge

Official Employee

 • 

2.1K Messages

11 months ago

 

user_wgs128 Thank you so much for using our Forums to contact our team with your concerns about your lineup. We are here to help and if you can send us a DM that would be a great start. 

 

Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

 

0

0

forum icon

New to the Community?

Start Here