Visitor
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4 Messages
Gateway
Last few days our internet will go down for 5-10 minutes then come back up. It is happening randomly but often enough that it is a problem.
how do I know what the issue is? Should I get a new gateway? Or is it a system issue. Outage maps say there are no outages in my area.
EG
Expert
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112.8K Messages
22 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityMatthew
Official Employee
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702 Messages
22 days ago
Hello @user_66c835 Sorry to here of the recent interruptions you have been experiencing. We would be more than happy to check for any issues in the area not being reported on your end or anything on the account we notice that may be causing the issue. Please send us a direct message with your full name and the service address, and we can dig into it.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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