U

Visitor

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6 Messages

Sat, Jul 24, 2021 3:48 PM

Gateway

Were is my gateway so I can assign it

Responses

Accepted Solution

EG

Expert

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89K Messages

2 m ago

@user_5c98ea 

What exactly do you mean by "assign it " ? Are you talking about a combination modem / router gateway device ? Or your network's LAN default gateway, or Comcast's WAN default gateway (IP address) ?

Visitor

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6 Messages

@EG when using the mobile app and were the menu says people were you create an account to assign devices my gateway (router) is not listed why?

XfinityAbbie

Official Employee

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456 Messages

@user_5c98ea Thanks for the reply! The gateway is not an assignable device in the Xfinity app when you set up profiles because all users need to connect to it to get connected to the internet. Does this make sense? You can get some more information on how the app works here: https://comca.st/2V4FVyN

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Official Employee

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333 Messages

2 m ago

Hi there! Were you supposed to get a gateway from us? Can you tell us more about your concern? 

Visitor

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6 Messages

@XfinityAirelle when using the mobile app and were the menu says people were you create an account to assign devices my gateway (router) is not listed why?

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