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user_ccd8yb
1st Topic

Visitor

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2 Messages

Monday, May 19th, 2025 8:24 PM

Gateway will only let me reset the PW for 1 of the bandwidths

I set up NOW internet service this morning and went to change the gateway PW.  I wanted the PW for both bandwidths to be the same.  It let me change one but when I went to change the other, it said it was "invalid". Spent all day trying different PW's and getting told by chat bots where to go with no success. Really need to get this straightened out. This internet has been really goofy. Not sure this is going to work out. Help would be appreciated.

Question

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Updated 

21 days ago

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XfinityRichard

Official Employee

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2K Messages

29 days ago

Hi there. @user_ccd8yb I'm very sorry for the trouble you are experiencing trying to set up your passwords. I definitley understand how frustrating this can be for you. Since its been a few days since you last posted. Where you able to get your passwords set up, if you are still having trouble please don't hesitate to reach back out so we can assist you further.-Richard

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user_ccd8yb

Visitor

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2 Messages

After 2 days the god bots finally connected me with a real person who changed my pws internally but couldn't tell me why it wasn't allowing me to do it.

My Roku TV keeps dropping off the Internet and I have to keep reconnecting it. No idea why. Any idea why? 

Thanks very much

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23 days ago

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XfinityDemitrius

Official Employee

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1.9K Messages

Thank you for taking the time to reach out through our official Xfinity Community Forums support page @user_ccd8yb. With being an active NOW Internet subscriber, we do not offer troubleshooting assistance for the services. If you need assistance, all support for the NOW Internet service is provided through the Xfinity Assistant and chat agents.

 

Xfinity offers 24/7 digital support for customers who may be experiencing issues with their NOW Internet service. For help in real-time from an agent, Click Here for assistance.

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21 days ago

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