Hey @user_9gg53k, Thank you for visiting our official Xfinity Forums Community support page. Welcome to the Xfinity family. We will be more than happy to help get your device online so you can start enjoying the services. Are you currently using an Xfinity xFi Gateway to access the Internet? Could you please tell us what the LED is doing on the device? This will help us identify the issue and how to troubleshoot. A handy guide is our 'What the lights on your Xfinity Gateways mean' support page which provides key information to what the gateway is doing.
XfinityDemitrius
Official Employee
•
1.9K Messages
11 days ago
Hey @user_9gg53k, Thank you for visiting our official Xfinity Forums Community support page. Welcome to the Xfinity family. We will be more than happy to help get your device online so you can start enjoying the services. Are you currently using an Xfinity xFi Gateway to access the Internet? Could you please tell us what the LED is doing on the device? This will help us identify the issue and how to troubleshoot. A handy guide is our 'What the lights on your Xfinity Gateways mean' support page which provides key information to what the gateway is doing.
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