New Poster
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3 Messages
Gateway Wifi Setup Without App
The gateway Wifi box came in the mail to replace my old router. The only instructions say to download the app. My phone is old and is not compatible. From browsing other questions I see I'm not the only one with this issue. Xfinity should provide a website for people who don't have access to their app. I've tried multiple things but every site eventually tells me to download the app... I don't know what to do next. Please help, is there a number I should call?
EG
Expert
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114.7K Messages
30 days ago
Have you tried the method that I posted here ?
https://forums.xfinity.com/conversations/your-home-network/activate-gateway-no-app/6895b0fa6aa068680c29e586?commentId=6895ff046aa068680c2bdb06
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XfinityFrank
Official Employee
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1.8K Messages
28 days ago
Hi there, @Becky_Account8! Thanks for reaching out to us here on the Community Forum. Did what @EG pointed out work for you? If not, we can certainly get you situated manually. Feel free to send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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