gateway setup

@EG​ brand new, i just moved in and ordered the home internet.

retail store told me that this is not active, but when i ordered online, it did not say anything

@EG​ in xfinity website, my account says that the internet is pending activation. 

@EG​ I already did; the light is always solid red.

My app is stuck on the " Talk to an agent and reactivate gateway page.

i just talked to a agent half an hour ago who claimed that my gateway should be active now.

but it is still solid red