Gateway modem internet

See the issue is I’ve had all of this done. I’ve came to the conclusion you guys gave me faulty refurbished equipment and when the tech comes he’s going to replace the whole thing. I’m pretty tech savvy and have crossed all these paths already what I do want again is for you guys to do something to actually help me as a customer at this point I have done everything on my own. You guys have do nothing on your end to get me a new unit or help in a fair time frame you have made this the most ridiculous moving experience ever 

@user_hun5yz Thanks for those additional details, and I apologize that getting set up after your move has been frustrating. I have no way to know if this was mentioned, however, if you believe the issue to be the equipment, you do have the option to pick up a new device at a service center near you. All you would need to do is bring the current device and power cord with you. You can find your nearest center with this link. We can also ship out a new device to you if going to a location is not possible. Beyond that, you mentioned you do have a tech scheduled which would be the next option available, so I am glad to hear you have that set up.

@XfinityFrank​ again have already thought this threw but being the nearest one is half an hour away and I work and am moving this is a ridiculous request to ask your customer to make when YOU are the ones providing poor equipment and customer service I’m paying for 800mbps and am getting zero. You are saying your willing to help but the help you are trying to give isn’t help at all it’s more work your asking me to do a customer when again you guys are 110% in the wrong 

@user_hun5yz I can understand that. Moving is certainly a busy time. I am not trying to put work on you, however if the issue is not something we can resolve from here, and if the problem is definitely the equipment, our options are limited to either coming to us to swap the device, us sending a new one out, or a tech on site. I also understand that there was a problem getting scheduled, but without your information that I asked be sent via private message, all I can do is make suggestions. The purpose of having you send that message, as I did state was to see if I could get you going remotely and check on appointment availability to see if I can possibly get someone out quicker. Which I am still more than happy to do. Your other call out was not paying any fees, I can make sure that you are not charged for services you are not able to use as well. 

How many of you do I have to send my info too until one is actually secured and scheduled I’ve given 4 people my info have all given me different dates and times and said I’m on a waitlist so again everything you are saying is a complete show of how unprofessional you’re team is and you can do plenty on my behalf to make me a happy customer I’m sitting here with no internet and a bill for it and all you’ve asked me to do is go threw the same loops I’ve been dealing with for hours out of my own day already I think it would just be better at this point to choose another provider you guys either have to make this less of a headache or at this point dealing with people like you is just not worth the headache or the wait if this is how poor the service is