1 Message
Gaming Lag and Browsing Hesitation
For the past several months I've noticed several obvious changes to my direct wired internet connection, gaming lag and a hesitation when using the browser. There have been no changes on my end to trigger these two issues.
I've followed every suggested fix through the online assistant as well as powering down, connecting/reconnect, etc.....and no changes. Speedtest numbers (942/down 41/up 22/idle latency 25/download latency 21/upload latency.) This during an evening test when the network is likely busy.
Oddly enough, also several months ago, I received a call from Comcast stating they were in my neighborhood and needed access to the junction box in my gated yard. The work was about 3 houses down and the hole they dug remained open for several months. I'm not sure if they ever made it into my back yard to the box.
What can we do to remove this lag that used to not be present on this connection?
XfinityAlyssaA
Official Employee
•
2K Messages
1 year ago
Good evening @5puyfi, and thank you for reaching out on our Community Forums regarding your lagging issues, we're sorry to hear that you have been experiencing connection issues the last several months, rest assured you've reached the right team to help. We appreciate you taking the time to follow the suggested fixes online through the assistant as well as rebooting.
We'd be happy to help troubleshoot your lagging issues further and if needed, send out one of our expert technicians to investigate further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary
We look forward to working with you further.
2
0