Visitor
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1 Message
Full bill after cancellation
Hello, I canceled my Xfinity service on May 10, but I was still charged a full month’s bill today (May 16). I’ve attempted to resolve this through the app and phone support without success. I would like to request a refund for the unused service period. Please assist me in resolving this issue.
EG
Expert
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110.4K Messages
5 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.1K Messages
5 days ago
Hey there, user_hcnlp0, thanks for reaching out through Xfinity Forums regarding your billing details. I would be happy to take a look at your final billing statement to ensure you are being billed correctly.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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