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user_nygsdj
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Thursday, May 15th, 2025 2:21 AM

BEYOND FRUSTRATING: charged me for two addresses and customer support is rude and not supporting

I moved to new apartment and Xfinity is charging me for both old and new accounts. When I called customer support and ask them to terminate still they charged me for few more months. I am continuously call for refund as I haven’t used service they are closing without investigating tickets.[Edited: "Personal Information"] Customer support is WORST, RUDE and NOT WILLING TO HELP.EXPLORING OTHER OPTIONS IN AREA, won’t recommend anyone

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Updated 

10 hours ago

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XfinityJorge

Official Employee

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2.1K Messages

10 hours ago

 

user_nygsdj Hey there! Thanks for contacting our Xfinity Support Team. We are sorry to hear about the issues with the move into your new plans and we are here to get to the bottom of this to make it right. To get started can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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