Visitor
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2 Messages
Frustrated with connection
For the past two weeks, maybe longer, our WiFi connection consistently disconnects. It disconnects on the laptop during homeschool. It disconnects on the gaming devices in the middle of the games. And even currently as I type there is no WiFi connection to my phone. It keeps toggling between LTE & 5G, will randomly connect to my WiFi for 10 seconds. Then back to toggling. I find this to be extremely frustrating and the AI generated chat is absolutely no help.




EG
Expert
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114.6K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityRoberto
Official Employee
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2.1K Messages
2 hours ago
Hi there @Azielb, I am sorry to hear that you are having troubles with your connection. You are in the right place and we are happy to assist you with your service issues. Did you go to the link that our Expert provided you with and do the troubleshooting steps?
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