Visitor

 • 

3 Messages

Tuesday, February 10th, 2026 2:19 AM

Frequent service interruptions with no outages reported

I have been in my current home about a year and we’ve had Xfinity since we moved in.  Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer.  If I do a hard reset of the router, it usually resolves the problem, but not always.  In the most extreme instance we were without service for several hours.

I know it’s not an issue with our Wi-Fi extenders because it impacts devices that are using the primary network not the extended network, and it affects Xfinity television service that is also using the Xfinity network.  Often I cannot reset the router using the app on my phone, hence the hard reset I mentioned above.

What is the most effective way to diagnose if this is an issue with my router, or the connection to the house, or the connection from the street?  I had hoped recent Xfinity work in the area might resolve this issue but the outages are still frequent and the service isn’t worth what I’m paying.  Thanks.  

Oldest First
Selected Oldest First

Expert

 • 

116.2K Messages

12 days ago

Official Employee

 • 

3.3K Messages

11 days ago

 

user_pmi60c - Thank you so much for being an Xfinity customer over the years and for taking the time to share your feedback. I truly understand how important it is to have services that stay accessible and reliable—especially when you’re counting on them most. Using the Xfinity app is a great first step whenever you run into a service issue, and we appreciate you turning to it for support. Our technology and engineering teams work around the clock to keep the network performing at its best. If you ever need updates about your service, the quickest ways to stay informed are:

Xfinity App
Status Center: https://www.xfinity.com/support/status
Texting OUT to 266278 (COMCST)

Tip: Adding 266278 to your contacts makes it easier to get service updates fast.

I hope this information is helpful. And of course, our team is also here to help!

 

Expert

 • 

116.2K Messages

10 days ago

@user_pmi60c 

Did you have a chance to see if any of those tips apply ?

Visitor

 • 

3 Messages

None of those that I tried regarding the wiring and connections seemed to help.  For the modem status, when I tried http://192.168.100.1/ I got nothing to load.  When I tried http://10.0.0.1/ it simply showed a message suggesting I download the Xfi app.  Connecting to the modem when the outages occur is difficult as they are sporadic, for example twice in the last hour but each time only 10-15 seconds.  I am going to schedule a technician as a last resort.  

Official Employee

 • 

2K Messages

 

user_pmi60c Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

3 days ago

We are having a similar issue with both our internet and our cable, they go out no fewer than 5 times a day and the picture pixelation is nothing short of horrendous, I should not have to restart/ reset my router multiple times a day especially with the prices we pay monthly...comcast has sent two different technicians out here three different times and they've replaced everything but the DVR...this is frustrating to the point of ridiculous 

Official Employee

 • 

2.9K Messages

 

user_p14t9p That is what we are here for! We are experts and can get a resolution for those hard issues. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

116.2K Messages

5 hours ago

@user_p14t9p @XfinityAmandaB 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

forum icon

New to the Community?

Start Here